Any request by you, the client, for a refund of any monies paid to Licence2Trade must be made in writing by email to admin@Licence2Trade.com.au. Unless required under statute, Licence2Trade reserves the right to accept or reject applications for a refund at its sole discretion. No refunds will be approved in the case where you change your mind following the acceptance of this Agreement. Licence2Trade will provide a 10-day cooling off period for those customers who wish to not proceed with the Services. Any fees pursuant to works completed BY Licence2Trade will be deducted from all refunds. Licence2Trade will make a full refund (less expenses) within 30 days of acceptance.