Service Charter
Working Together

Our purpose

To help Australian tradies, builders and other building professionals apply for licences across the country.

What we do

Our specialist building and construction team will work with you to understand your individual and business licence requirements, map out, and explain to you how you can achieve licensing compliance.

We can simplify the complexity of your home state licensing framework into straightforward steps. Our team can also help you understand interstate licensing and mutual recognition requirements if your business is looking to expand and grow.

We will provide you with guidance, support, and assistance while we collect all the information required to prepare the necessary licence application/s for submission.

Our commitment

We will always strive to fulfil our service commitment to you in the following areas.

Respect
We will treat you fairly, with respect and courtesy. We will take the time to explain licensing processes and the options open to you, ensuring you understand and focus on fulfilling them.

Transparent
We will act with impartiality and honesty. We will provide you with the facts in accordance with the licensing policies and administration.

Independent
We will act independently and ethically. We will be impartial and honest in providing you guidance about your individual circumstances and goals.

Responsive
We will provide timely and reliable services that meet our service delivery standards.We will provide different communication options so you can interact with us when it is convenient for you.

Improvement
We will support the use of new technologies to improve effectiveness and efficiency. We will use feedback to take action and to influence the way we operate, so we improve our service.

Accountable
We are accountable for our actions. We support the building and construction industry, by helping them get licenced correctly and provide assistance to help them build their businesses.



Achieving Outcomes

How you can help us

You can help us deliver the services you need by:     

. providing us with complete and accurate information

. telling us of any changes to the circumstances surrounding your enquiry or   application

. responding on time to our requests for information or quickly let us know if   you can’t reply by the time specified

. providing us with feedback about our services

. treating our staff with courtesy, consideration, and respect

Feedback

Please let us know how we’re doing. We welcome all feedback as an opportunity to improve. You can provide us with feedback on our website or email admin@licence2trade.com.au .

The above information has been developed by Licence2Trade Pty Ltd. This informaiton is not to be transferred to any third party, copied, duplicated, or plagiarised without commercial written consent from Licence2Trade. Failure to meet these requirements may result in legal action.

ABOUT US

Licence2Trade helps Australian tradies apply for construction licences across the country. We are under the same group as Techskill Academy (RTO 45055), allows customers an all-in-one operation taking them from training courses to construction licences.

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Licence2Trade Pty Ltd
Brisbane, Queensland
Australia 4000
Ph: 1300 930 804
E: admin@licence2trade.com.au
ABN 89 650 632 223.